Refund & Returns Policy

Effective Date: June 2026

No Returns, No Exchanges

Since all ARTIGAO products are handcrafted and made-to-order or sourced in limited quantities, we currently do not accept returns or exchanges.

Each piece is unique. Slight variations in colour, texture, size, and finish are natural characteristics of handmade products and are not considered defects. These imperfections are what make your piece one of a kind.

Damaged or Defective Items

If your order arrives damaged or with a manufacturing defect, we’ve got your back. Please reach out to us within 48 hours of delivery with the following:

• Your order number
• An uncut, single-shot video of you opening the package — from the sealed package to revealing the damage. The video must be continuous with no cuts, edits, or AI-generated content.
• Clear photos of the damaged/defective item
• A brief description of the issue

Important: Claims without a valid unboxing video may not be accepted. We request this to ensure a fair process for everyone.

Once verified, we will offer a replacement, store credit, or refund at our discretion.

Order Cancellations

If you’d like to cancel an order, please contact us as soon as possible. Cancellations can only be accommodated before the order has been dispatched.

How to Reach Us

For any issues with your order, email us at hello@artigao.com or message us on WhatsApp — we respond within 24 hours.